Safety & Policies

Risk Disclosure

The Poor Knights Islands are a remote ocean environment, where landing is prohibited, and the water is too deep to stand in; current, surge, waves, rocks, and/or white water may be present. Please stay within any boundaries identified by the crew. As you will be in a marine reserve encounters with aquatic life are the norm, but do not attempt to touch any creature, as some may bite or sting. While in the water remain alert for boats, jet-skis or other marine traffic.

All our trips include extended time on one of our boats, where moving parts and heavy equipment are present. Decks may be slippery when wet, and the vessel may make sudden movements; please take care while boarding, disembarking, and moving around, particularly if using the stairs. Parents/guardians are expected to directly supervise all minors (<18) at all times while onboard.

All our vessels are equipped with first aid equipment, only limited medical treatment is available if required. To help ensure your safety, please disclose any medical issues.

If you are engaging in unguided scuba diving, please stay within the limits of your certification.

Finally, please follow all signage and crew instructions, and listen to the various safety briefings provided.

Cancellation Policies

Standard Trip Cancellations:

More than 48 hours notice: Full refund.

Between 24 and 48 hours notice: 50% refund.

Less than 24 hours notice or no-show: Full amount charged.

PADI Course Cancellations:

More than 7 days notice: Full refund.

Less than 7 days notice: At company discretion.

E-learning fees are non-refundable once access has been granted.

Sole Charter Cancellations:

Sole charter cancellations impact us significantly

Cancellations made more than 2 weeks before the scheduled trip: Full refund.

Cancellations made within 2 weeks is at our discretion.

Cancellations made within 24 hours of the scheduled trip: Full amount charged.

An admin fee of $500 is non-refundable on sole charter bookings

Exclusions

We do not offer refunds for seasickness, inability to equalise, weather conditions, or personal health reasons.

Weather Cancellations

If we cancel a trip due to weather, we will offer an alternative date or a full refund. We try our best to make the call the day before, however, this can sometimes be on the morning of the trip.

Please keep in touch with our base on 09 4343 867 the day prior to your trip for weather updates.

Medical Information

Participants with heart or lung disorders, asthma, epilepsy, or insulin-dependent diabetes must declare these conditions prior to participation. We reserve the right to withdraw individuals deemed unsafe and cancel any trip, diving, or other activity if we become concerned for any reason for your safety.

Health & Safety Policy

Dive! Tutukaka is committed to preventing harm to all persons involved in our operations. We comply with all relevant health and safety legislation and establish measurable safety objectives. Our crew are trained in emergency response procedures and all vessels carry appropriate safety equipment.

Photos

Photos will be taken during the day, and are used for promotional purposes. Please make yourself known to staff if you do not wish to be photographed on the day.