Phone: 0800 288 882

Policies & disclaimers

Policy and disclaimer information for Dive! Tutukaka

Privacy statement

Dive! Tutukaka may record personal information about a user of this website. Any contact or personal information provided will be kept confidential and will only be recorded and used for Dive! Tutukaka purposes. Dive! Tutukaka will not use personal information for any other purpose, and will not disclose it to any third party without prior consent.

Disclaimer

This website is intended to provide general information to the public. Dive! Tutukaka accepts no responsibility or liability for any errors, omissions, or inaccuracies, in the information provided. Further, it will not be liable to anyone in respect of any loss, damage, injury or expense, suffered or incurred as a result of reliance on the information on this website.

Visitors to this website are advised that: Material on this website is information of a general nature only, is not legal advice, and is not intended to address the specific circumstances of any particular individual or entity. This website contains links to third party websites which are not under the control of Dive! Tutukaka. Dive! Tutukaka is not responsible or liable for the contents of any linked website, or any link contained in a linked website. Dive! Tutukaka provides these links only as a convenience, and the inclusion of a link does not imply endorsement of the link site by Dive! Tutukaka. Further, the appearance on the website of any advertisements, product or service information does not constitute an endorsement by Dive! Tutukaka and Dive! Tutukaka does not investigate any claims made by any advertiser. Product information is based solely on material received from suppliers. Dive! Tutukaka reserves the right to exclude any material submitted, and any decision to exclude material will be at the sole discretion of Dive! Tutukaka;

Dive! Tutukaka may change, delete, add to, or otherwise amend information on this website without notice;
Each page on this website must be read in conjunction with this disclaimer and any other disclaimer that forms part of it.

We strive to provide accurate content. If you find a mistake or something that should not be there, please contact us. Linked website content may change significantly over time. Please contact us if you find that a website that we currently link to, does not meet the appropriate standards.

Linking to this website

Appropriate links to this website are encouraged.

Copyright

The material on this website is copyright. The copyright owner is Dive! Tutukaka. Material may be copied for personal use, or for educational or research purposes provided that it is attributed to Dive! Tutukaka including a reference to this website. Material on this website must not be used for any other purpose without the prior written consent of Dive! Tutukaka.

Where any inconsistency exists between this copyright statement and any copyright statement contained in any document on this website, any such inconsistency shall be resolved in favour of the latter document.

Anti-SPAM policy

Dive! Tutukaka is anti-SPAM. We promise never to pass on your email address or personal details to any other person or organisation, for any reason. If you are subscribed to Vis! (our email newsletter) you can unsubscribe at any time simply by clicking on the ‘unsubscribe’ link at the bottom of the email.

Cancellations

Seasickness, inability to equalise, weather conditions, and personal health conditions are not premises for refund.

Dive! Tutukaka will offer alternate dates/product if conditions do not allow for safe travel.

There are times that the weather conditions force us to cancel a trip to either the Poor Knights or the Twin Wrecks. Swell and wind conditions and directions may make the trip and the diving dangerous on some days.

Safety for passengers and crew are always foremost on our minds, however we also know that divers are keen to get a dive. It is our experience on this coast that our weather is actually quite different from Auckland, Whangarei and quite often the official forecast. With this in mind we very seldom cancel a trip until the morning of departure. Basically we go diving unless conditions are not safe.

For those that drive up early in the morning we are happy for you to ring us the night before (till 9 pm) or early in the morning (6.30 am onwards) if conditions look very doubtful for diving.

We will be able to give you an update and outlook on local conditions. If we have your cell phone number we will endeavor to call you if we are forced to cancel the trips. We also can offer alternative dives if one or the other trips are cancelled due to weather conditions.

Medical Information

All marine related activities, including diving, are potentially dangerous, and may require elements of skill by those undertaking the activity. You should not undertake a water-based activity for which you are un-trained or un-prepared. These water-based activities, including diving, also require a level of physical fitness and that you are in good health.

If you do have a medical history of heart or lung disorders, asthma, or epilepsy, or are an insulin dependant diabetic, you should declare it to our staff. We are not medically trained, but we are trained to identify and minimise potential risk. You may need a medical from a doctor that requires you to be declared “fit to dive” before we can take you diving.

We reserve the right to withdraw any person who, in our opinion, is likely to endanger themselves or others and we reserve the right to cancel any trip, diving, or other activity if we become concerned for any reason for your safety or that of any other person. If any activity is cancelled in those circumstances we are not obliged to make any refund.

Group Bookings

We would like to be able to trust people, and take them at their word, and face value. We make arrangements in good faith, and with integrity.

If you do change your plans, please let us know, we can easily make alternate arrangements to cater for your schedule and travel plans.

Credit card details must be taken at point of booking to secure bookings, for groups of four and over.

24 hour notification of cancellation – no charge.
6 hour notification of cancellation – 50% charge. (Sole Charter of a boat requires a 12 hour notice of cancellation or 50% will be charged.)

No show – full amount will be charged.

WE WILL NOT TAKE PAYMENT PRIOR TO THE DAY.

R.V. Acheron Bookings

Because of our intimate size, a cancellation affects us significantly.

Please let us know as soon as possible, and we will make an honest attempt to rebook the berth.

7 days of arrival date: 20% forfeit of the total booking price.

3 days of arrival date: 50% forfeit of the total booking price.

24 hours of arrival date: a full trip will be charged.

We will be as sympathetic and as flexible as we can, and often will not charge a fee, but at times we acknowledge we may have to make an uncomfortable choice.

Health and Safety Policy

Dive! Tutukaka is committed to:
• Preventing serious harm to staff and customers
• Complying with health and safety legislation.
• Establishing measurable objectives and targets to ensure continued improvement with the aim to eliminate work-related illness and injury.
• Continually improving health and safety management.
• Taking all practicable steps to ensure the health and safety of staff and customers.
• Committed to the maintenance and protection of the marine environment in which we are privileged to work.
• Committed to acting as kaitiakitanga and exhibiting manaakitanga in pursuit of sustainable development of our environment, and our community.

In meeting these commitments, Dive! Tutukaka will take responsibility for health and safety procedures, however employees need to be aware of their responsibilities and comply with the company’s health and safety policy.
This policy is appropriate to the nature and scale of our risks. Each employee will be actively encouraged to take personal responsibility for safety, to be aware of their responsibilities and to play a vital and responsible role in maintaining a safe and healthy workplace.

Together we aim to:
• Provide a healthy and safe workplace, safe equipment and proper materials.
• Identify and manage all hazards and risks.
• Establish and insist on safe practices at all times.
• Accurately report and record workplace incidents.
• Comply with all relevant legislation, regulations and codes of practice.
• Involve our team in the development of health and safety systems
• Invite feedback on, and regularly review safety systems in order to continuously improve.
Your participation is much appreciated.

Kate Malcolm is responsible for the Safety Management Systems.
Chapter Three of our Operations Manual records how we plan to fulfil our policy in greater detail.