Policies & disclaimers

Privacy statement

Dive! Tutukaka may record personal information about a user of this website. Any contact or personal information provided will be kept confidential and will only be recorded and used for Dive! Tutukaka purposes. Dive! Tutukaka will not use personal information for any other purpose, and will not disclose it to any third party without prior consent.

Disclaimer

This website is intended to provide general information to the public. Dive! Tutukaka accepts no responsibility or liability for any errors, omissions, or inaccuracies, in the information provided. Further, it will not be liable to anyone in respect of any loss, damage, injury or expense, suffered or incurred as a result of reliance on the information on this website.

Visitors to this website are advised that: Material on this website is information of a general nature only, is not legal advice, and is not intended to address the specific circumstances of any particular individual or entity. This website contains links to third party websites which are not under the control of Dive! Tutukaka. Dive! Tutukaka is not responsible or liable for the contents of any linked website, or any link contained in a linked website. Dive! Tutukaka provides these links only as a convenience, and the inclusion of a link does not imply endorsement of the link site by Dive! Tutukaka. Further, the appearance on the website of any advertisements, product or service information does not constitute an endorsement by Dive! Tutukaka and Dive! Tutukaka does not investigate any claims made by any advertiser. Product information is based solely on material received from suppliers. Dive! Tutukaka reserves the right to exclude any material submitted, and any decision to exclude material will be at the sole discretion of Dive! Tutukaka;

Dive! Tutukaka may change, delete, add to, or otherwise amend information on this website without notice;
Each page on this website must be read in conjunction with this disclaimer and any other disclaimer that forms part of it.

We strive to provide accurate content. If you find a mistake or something that should not be there, please contact us. Linked website content may change significantly over time. Please contact us if you find that a website that we currently link to, does not meet the appropriate standards.

Linking to this website

Appropriate links to this website are encouraged.

Copyright

The material on this website is copyright. The copyright owner is Dive! Tutukaka. Material may be copied for personal use, or for educational or research purposes provided that it is attributed to Dive! Tutukaka including a reference to this website. Material on this website must not be used for any other purpose without the prior written consent of Dive! Tutukaka.

Where any inconsistency exists between this copyright statement and any copyright statement contained in any document on this website, any such inconsistency shall be resolved in favour of the latter document.

Anti-SPAM policy

Dive! Tutukaka is anti-SPAM. We promise never to pass on your email address or personal details to any other person or organisation, for any reason. If you are subscribed to Vis! (our email newsletter) you can unsubscribe at any time simply by clicking on the ‘unsubscribe’ link at the bottom of the email.

Cancellations

Seasickness, inability to equalise, weather conditions, and personal health conditions are not premises for refund.

Dive! Tutukaka will offer alternate dates/product if conditions do not allow for safe travel.

There are times that the weather conditions force us to cancel a trip to either the Poor Knights or the Twin Wrecks. Swell and wind conditions and directions may make the trip and the diving dangerous on some days.

Safety for passengers and crew are always foremost on our minds, however we also know that divers are keen to get a dive. It is our experience on this coast that our weather is actually quite different from Auckland, Whangarei and quite often the official forecast. With this in mind we very seldom cancel a trip until the morning of departure. Basically we go diving unless conditions are not safe.

For those that drive up early in the morning we are happy for you to ring us the night before (till 9 pm) or early in the morning (6.30 am onwards) if conditions look very doubtful for diving.

We will be able to give you an update and outlook on local conditions. If we have your cell phone number we will endeavor to call you if we are forced to cancel the trips. We also can offer alternative dives if one or the other trips are cancelled due to weather conditions.

Group Bookings

We would like to be able to trust people, and take them at their word, and face value. We make arrangements in good faith, and with integrity.

If you do change your plans, please let us know, we can easily make alternate arrangements to cater for your schedule and travel plans.

Credit card details must be taken at point of booking to secure bookings, for groups of four and over.

24 hour notification of cancellation – no charge.
6 hour notification of cancellation – 50% charge.
No show – full amount will be charged.

WE WILL NOT TAKE PAYMENT PRIOR TO THE DAY.